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Fequently Asked Questions

Shipping & Delivery

How long does Local Delivery take? (Singapore Only)

Local Delivery Timing: 3-5 working days*

*Estimated Delivery Timings based on Couriers’ projection

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All standard orders made are processed and ready for dispatch within 1 business day.*
    *Orders that involves personalisations will require an additional 1-3 business days to be processed.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Local delivery usually takes about 2-4 business days.
How long does International Delivery take? (Worldwide)

Where ever you are in the world, we aim to offer you the best shipping options available.

DHL Express Worldwide: 3-5 working days*
*Estimated Delivery Timings based on Couriers’ projection

Every day, we deliver to hundreds of customers across the world ensuring that we provide the very highest levels of responsiveness to you at all times.

  • The time frame for order delivery is divided into two parts:
    Processing time: Order verification, quality check and packaging. All standard orders made are processed and ready for dispatch within 1 business day.*
    *Orders that involves personalisations will require an additional 1-3 business days to be processed.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International Delivery usually takes about 2-4 business days.

A delivery is also considered a pickup if your region does not allow for it to be shipped to your door.

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Will I be able to track my order?

You have placed your order. Now what?

Upon shipping our product from our warehouse, our designated couriers will get in touch with you via the email/phone number which you have provided us with. You can expect receive a link that allows you to track your order.

In addition to that, should the need arise, you will be able to make minor adjustments to the delivery through our courier. (i.e. delivery date/time, leave order on your doorstep, etc)

Should you experience any difficulties, please do not hesitate to reach out to us here and we will do our best to assist you!

I am supposed to receive my order but have not. What should I do next?

Kindly keep calm and let us help you!

If your order does not arrive at the stated shipping address after 30 days from the date of purchase, it will be deemed as “lost in transit”. Upon confirmation with the postal service company, we will proceed to process a full refund for the order paid.

Alternatively, if you may also choose to replace your missing order.

In order to process the above options, we require your order number, invoice or proof of purchase.

Kindly send the above information to info@littlelnl.com or reach out to us via our website’s chat. We may experience high volumes during peak periods which will require 1-3 working days for our friendly staff to get in touch with you. We seek your kind understanding on the matter.

For more information, please view our Returns & Refund Policy here.

Orders

I placed my order but made a mistake.

Making mistakes means you are perfect at being human. Don’t worry about it and let us help you! However, there is only so much we can do and we seek your patience and understanding.

We will only be able to make changes if your order is still being processed.

If you made an honest mistake, please reach out to us IMMEDIATELY via email info@littlelnl.com or our website’s chat.

We may experience high volumes during peak periods which will require 1-3 working days for our friendly staff to get in touch with you. We seek your kind understanding on the matter.

I received my order but there seems to be an issue with it.

Definitions

  • A defective product is defined as an item that has manufacture defects at the point of receipt (e.g. stains, holes, pills, missing buttons or damaged zippers – before washing).
  • An incorrect product is defined as an item that was wrongly sent out by the sender (us) and not reflected in the order ID.

If you have received an incorrect item and/or defective item, please provide us with your order details including photos of the incorrect item(s) and/or defective item(s) to info@littlelnl.com.

If such a situation should arise you will be eligible for the following:

1) Exchange
2) Return & Refund

Our Exchange, Returns & Refunds policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately, we cannot offer you a refund, return or exchange.

To be eligible, we require the following:
1) Your order number, invoice or proof of purchase,
2) A photo of the incorrect, defective or damaged item.

Please be advised that returned item(s) that fail to meet the above conditions will be rejected.

Kindly send the above information to info@littlelnl.com or reach out to us via our website’s chat. We may experience high volumes during peak periods which will require 3-5 working days for our friendly staff to get in touch with you. We seek your kind understanding on the matter.

I received my order but the design does not suit me.

“I have received my order but the design/colour is not suitable for taste.”

We completely emphasize with your plight but hold your horses!

To be eligible for Exchange, Returns & Refunds, you must fulfill ALL the following conditions:

1) Security Seal must be intact (Packaging unopened)

Due to health and hygiene reasons pertaining to newborns, we are unable to accept any items if the security seal is found to be opened, broken, or tampered with.

2) Purchased items must be full-priced

Only full-priced items may be refunded. If any discount code is applied during checkout, the product(s) paid for is considered as sale/promotional item(s).

Our Exchange, Return & Refund policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately, we cannot offer you a refund, return or exchange.

To be eligible, we require the following:
1) Your order number, invoice or proof of purchase,
2) A photo of the packaging with the security seal intact

Please be advised that we reserve the right to reject any item(s) that fail to meet the above conditions.

Kindly send the above information to info@littlelnl.com or reach out to us via our website’s chat. We may experience high volumes during peak periods which will require 1-3 working days for our friendly staff to get in touch with you. We seek your kind understanding on the matter.

For more information, please view our Returns & Refund Policy here.

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