Refunds

We only provide refunds for incorrect items and defective items, or if your order does not arrive at the shipping address after 30 days from the date of purchase.

A defective product is defined as an item that has manufacture defects at the point of receipt (e.g. stains, holes, pills, missing buttons or damaged zippers – before washing).

If you have received an incorrect item and/or defective item, please provide us with your order details including photos of the incorrect item(s) and/or defective item(s) to info@littlelnl.com.

If your order does not arrive at the stated shipping address after 30 days from the date of purchase, it will be deemed as “lost in transit”. Upon confirmation with the postal service company, we will proceed to process a full refund for the order paid.

We will not be able to refund any item(s) purchased on sale, incorrect size(s)/colour/design chosen during checkout, or if you do not like the item(s) upon receipt. We strongly advise that you check your product sizes/colour/design carefully during checkout. If the correct sizes/colour/design were sent out, you would not be eligible for a refund.

Late/Missing Refunds

If you have not received your refund yet:

If these have been done, and you still have not received your refund yet, please contact us at info@littlelnl.com.

Sale Items

Only full-priced items may be refunded. If any discount code is applied during checkout, the product(s) paid for is considered as sale/promotional item(s). ALL sale and/or promotional items are final, and cannot be refunded/exchanged, unless there is a defect.

Exchanges

We only replace items if they are defective or damaged. Exchanges are to be done at our showroom, by appointment basis. Kindly reach out to us to book an appointment before coming down.

To be eligible, we require the following:
1) Your order number, invoice, or proof of purchase,
2) A photo of the defective or damaged item.

We will not be able to exchange any item(s) purchased on sale, incorrect size(s)/colour/design chosen during checkout, or if you do not like the item(s) upon receipt. We strongly advise that you check your product sizes/colour/design carefully during checkout. If the correct sizes/colour/design were sent out, you would not be eligible for an exchange.

Returns

Our policy lasts 30 working days. If 30 working days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be full-priced, unused, unworn, and in the original condition that you received it, with the security label intact. We do not offer free return shipping, nor will you be refunded for any fees borne by you for shipping a return.

Several types of goods are exempt from being returned.

Additional non-returnable items:

• Gift cards

To complete your return, we require the following:
1) Your order number, invoice or proof of purchase,
2) A photo of the item in the original condition that you have received it, in its original packaging (sealed)
3) The reason so that we can check if it is valid for returns.

Please send the above information to info@littlelnl.com. We may experience high volumes during peak periods which will require 3-5 working days for our friendly staff to get in touch with you. We seek your kind understanding on the matter.

Please be advised that returned item(s) that fail to meet the above conditions will be rejected.